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FAQ

Frequently Asked Questions

Find clear answers to common questions about claims, security, and getting started

Any broker, dealer or car finance provider that sold you a PCP (Personal Contract Purchase) or HP (Hire Purchase) agreement is covered.

In light of the FCA investigation, we have also opened up the criteria for motor finance compensation claims. If you had a PCP (Personal Contract Purchase) or HP (Hire Purchase) agreement between April 2007 – January 2021*, you are now eligible to submit a claim with Match Me Legal Limited.

*If your lender is Moneybarn, Oodle, or Advantage, you are not eligible to make a complaint about discretionary commission arrangements. Instead, you may be eligible to make a complaint about the affordability of your finance agreement. To be eligible for this type of complaint your finance agreement must have been entered into between February 2018–2024.

You can still claim, even if your agreement has ended.

If you took out an agreement before the ban of discretionary agreements in 2021 but it is still ongoing, you are eligible to claim.

Yes, you can claim for any PCP or HP agreements you have had between April 2007 and January 2021.

The FCA has confirmed plans for an industry-wide motor finance compensation scheme expected in 2026. It will cover car finance agreements taken out between April 2007 and November 2024, with average payouts estimated at around £700 per agreement.

We are proud to offer a no-win no-fee service. We ask for nothing upfront and in the unlikely event that your claim is unsuccessful, you won’t have to pay a penny, providing you are honest and cooperative throughout the process.

If we are successful in your claim, Match Me Legal Limited charge a success fee. This will be no more than 30% or £10,000 (excluding VAT), whichever is lower.

If you cancel your engagement with the solicitor after the 14 day cooling off period, you may be charged for any work undertaken. These charges will be applied at the solicitor’s normal hourly rates and will be in line with the SRA guideline hourly rates which can be found here:

https://www.gov.uk/guidance/solicitors-guideline-hourlyrates You will be provided with an invoice detailing the work undertaken, by whom and the amount of time spent on each task.

There are various ways that compensation can be awarded. These include:

Cash compensation payments made directly to Match Me Legal Limited
Balance write-offs of the amount, or part of the amount, you owe to the defendant
If the defendant pays a lump sum directly to Match Me Legal Limited, we will deduct our success fees and transfer you the remaining balance.

If the defendant offers you a balance write-off, and you don’t receive the damages directly, we will seek payment of our success fee directly from you. This will equal our success fee percentage of the amount which the defendant has agreed to write-off.

We appreciate that clients may not be able to pay all of our fees in one go. Therefore, we encourage our clients to contact us to discuss how they will pay our fees on a payment plan.